Flow Academy — Terms of Service & Community Guidelines

Last updated: July 14, 2026

These Terms of Service ("Terms") govern your use of the Flow Academy mobile app and related services operated for the Flow Academy Brazilian Jiu-Jitsu network (Riverside, Indio, Yucaipa, and future locations). By creating an account or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

1. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for activity on your account.
Accounts for children are created and managed by a parent or legal guardian, who is responsible for the child's use of the app. Children do not receive private direct messaging.
We may suspend or terminate accounts that violate these Terms.

2. Community Guidelines — Zero Tolerance

Flow Academy is a family environment. We have zero tolerance for objectionable content or abusive behavior. This includes, without limitation: harassment or bullying; hate speech or discrimination; sexual content; violent, threatening, or graphic content; impersonation; spam; and any content that exploits or endangers minors.

Report: every post, comment, story, and profile in the app can be reported in two taps. Reports go directly to academy leadership.
Block: you may block any user at any time; blocked users' content is hidden from you and yours from them.
Enforcement: we review reports promptly — objectionable content is removed and offending accounts are restricted or ejected, typically within 24 hours of a report.

3. Your Content

You retain ownership of the photos, videos, and text you submit. By submitting content you grant Flow Academy a non-exclusive license to display it within the app and, where you have consented, in Flow Academy promotional channels.
Member-submitted photos and videos are reviewed by staff before appearing in the community feed.
Photos that include minors additionally require an active photo consent from the child's parent or guardian, managed in the app's My Family settings.
Only submit content you have the right to share. Do not post other people's personal information.

4. Training and Physical Activity

Martial arts training involves inherent physical risk. Class schedules, curriculum content, and training suggestions in the app are informational; participation in physical activity is at your own risk and subject to the liability waivers signed with your academy.

5. Purchases and Memberships

Membership billing, event registrations, and store purchases are governed by the terms presented at the time of purchase at your academy. The app itself does not charge for standard member features.

6. Acceptable Use

Do not attempt to access other members' data, probe or disrupt the service, or reverse-engineer the app.
Do not use the app to send unsolicited promotions or to collect information about other members.

7. Disclaimers and Limitation of Liability

The app is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Flow Academy is not liable for indirect, incidental, or consequential damages arising from use of the app.

8. Changes

We may update these Terms from time to time. Material changes will be announced in the app; continued use after changes take effect constitutes acceptance.

9. Text Messages (SMS)

Flow Academy runs a text messaging programme called Flow Academy Alerts. If you give us your mobile number and agree to receive texts, we may send you messages about the things you have asked us about or signed up for: confirmations and reminders for a trial class or booking, changes or cancellations to a class, notices about your membership or account, and replies from our coaches and front desk staff to questions you have sent us.

Consent is not a condition of purchase. You do not have to agree to receive texts in order to train with us, book a class, or buy anything from us.

How you join. You opt in by ticking the text-message box yourself when you book a class on our website or in our app. The box is unchecked by default, and this is the only way to join — staff never tick it for you. We do not buy, rent, or share phone number lists, and we do not text people who have not opted in.

Message frequency. Message frequency varies. Most people receive only a handful of messages, and only when something is actually happening — a booking, a class change, or a reply to something you asked us.

Message and data rates may apply. Flow Academy does not charge you for these messages, but your mobile carrier may charge you for messages you send or receive, depending on your plan. Check with your carrier if you are unsure.

How to stop. Reply STOP to any message from us at any time and we will stop texting you. You will get one final message confirming that you have been unsubscribed, and no further texts after that. You can also ask any member of staff to turn texts off for you.

How to get help. Reply HELP to any message from us, email connect@flowacademyhq.com, or call us on (951) 337-3781.

Carriers are not liable for delayed or undelivered messages. Text messaging is supported on major US carriers.

10. Contact

Questions about these Terms: connect@flowacademyhq.com · (951) 337-3781

Flow Academy — More than martial arts. A way of life.